Compassionate Care Hospice

Where were you in a nutshell. Did you realize you had a patient at the Hospital???!!! Did you forget you were in charge of his care for EOL??!! Was it "Compassionate" to not make sure he was kept "comfortable" I am beyond angry!!!!! You will never come near one of my loved ones again - we were sold a bill of goods - again WHERE WERE YOU??!! (IMO)

I just went through this 10 mths ago with my grandfather and I wasn't expecting to need their help so soon, let alone that my Dad would need them. I am humbled by the nursing care I witnessed from experienced nurses and CNAs that want to work the bedside and give qualiity care. I am a nurse too, and know the ramifications of corporate managers harming bedside nursing, but these nurses were terrific. My Dad had this calmness and peace when they visited. When we called the on call nurses, they always wanted to come check him and stayed a little longer to monitor his comfort. They encouraged me to be the daughter when my mindset was to be the nurse too, and they spoke with my mom that she was resting. They respected my nursing background too.The nurse came by the next day as she kept a promise to my dad to check on us the day after he passed. The only changes with this company is the process of ordering supplies. You get all that you need, and utilize home delivery, but the nurse has to order everything individually. New also is you speak with a answering service rep who calls the on call nurse. I was not a fan of that especially when I had to call to notify that my dad passed. I had to spell out my dad's name and then the answering service rep repeated what I spelled out " E as in echo, N as in Nancy etc.." just to have the on call nurse call me. The last thing I wanted to deal with after him passing, especially with my Dad's last name is long. Their answering service process to too busy. That needs to be changed, but my dad had their support every time he asked for it promptly. I have recently witnessed others with problems from another hospice company not willing to come when asked. Compassionate care never hesitated to help and will see you more visits than other hospice companies. I am forever grateful and would gladly work for them if I was emotionally ready. What an amazing team!

When you need their help they never show up my wife was coughing up blood they never showed up had to call 911 after 3 hours of waiting for a nurse they lie about everything

WARNING! DO NOT USE THIS COMPANY! Compassionate Care prescribed very strong meds to my mother last night who was walking and communicating fine yesterday afternoon. After she was HEAVILY medicated last night, she was found unresponsive and having trouble breathing this morning. Their own nurses admitted it was due to an overdose. She is now at Memorial Hospital ER and needs to be on a ventilator to survive. All this happens under their care and their nurse manager defends their company saying what they did was right. On top of that, they go to the hospital and have us sign a release so they don't have to care for her anymore. These are the facts and can be proven by witnesses and documentation!

They were wonderful to us and provided excellent care to our mother. They were all so kind and caring. I can't say enough positive things about all of the staff. Thank you, thank you, thank you!! The nurse, CNA and social worker were all so helpful and always here for us when we needed them. We could not have done this without them. Because of them our mother had a good and peaceful death. They are all angels on earth. I hope that they know how thankful we are to them for an eternity. I highly recommend them to anybody for the best hospice care you could ever receive.

Nothing but complete utter bs. Still trying to wrap my head around why one of their employees would come in to your home only to blatantly lie about their role with the company. Hate to switch hospice services but left with no choice. Given up on receiving any type of of spiritual guidance as is very clear our family is of zero priority unable to follow through with any appointments. So disappointing it breaks my heart I hired this company to provide final care for my mother.

my mom just passed away this past monday from cancer and alzheimers . this company was suggested by her doctor who i now found out is financially involved with them. last weekend my mom had took a big turn for the worse so i called them to have a nurse come by and ask for the 8pm till 8 am consistent care . the nurse rosita said my mother's vitals weren't bad enough yet. the next day the other nurse tom came and told me there was a 90% chance i would get a nurse for the actual night my mom passed but then i was told "all nurses were taken" . then at 3 am when my mother passed the nurse was called to pronounce the death. this nurse comes in and the first thing she says as my family are all in tears is " hey good thing we didn't get that snow they were talking about" i said "what?" then she sits down a few feet away and is talking on her phone loudly as my father is in tears and yells over to me " how do you spell the name of this street again?" and then says loudly to her phone " i have a mary here she just expired " . she never called the funeral home neither did she leave the death paperwork for them either. a few hrs after the very respectful and low tone funeral guys came the company community medical who supplied the bed are calling me to get their bed back literally 4 hrs after my mom passed . no one from compassionate care including the director pat or any of the nurses, social worker etc even called to offer condolences . if you want a loved one to leave this world in the most undignified way just call " comapassionate" care .

They tell you every thing you want to hear when admitting. They do not follow through. NP surprised by symptoms present that she saw on previous visit. Lots of head games, Less than helpful when support is needed. Wish I had read reviews before accepting their help. Pastor doesn't understand patient's statements and makes it a mess. SW not very professional, probably not a license therapist. Home visits at their convenience, not the patient or family convenience. They have an agenda and want to make money. I get that. Very disappointing. Too late to change companies now... wish they could have cared a little more.

MY FATHER HAD SEVER ESOPHAGI TIS HIS PRIMARY GI SAID ITS A GOOD POSSIBILITY HE HAD CANCER HE WAS GIVEN MULTIPLE BIOPSIES AND ALWAYS CAME BACK NEGATIVE FOR CANCER HE STARTED HAVING ISSUES EATING AND DRINKING THE DOCTOR SAID IT WOULD BE A GOOD IDEA FOR PALLIATIVE CARE FROM MY UNDERSTANDING THERE SUPPOSE TO WORK TOGETHER TO HELP CURE OR FIND THE RITE MEDICAL ATTENTION TO HELP UR CONDITION,WELL HE ENDED UP IN HOSPICE CARE IN LAS VEGAS NV THE NURSE CAME OUT TOLD US HE HAD SIX MONTHS LEFT TO LIVE AND THERE WAS NOTHING ANY HOSPITAL OR DOCTOR CAN DO TO HELP SAVE HIS LIFE SHE SAID HE HAD STAGE 4 CANCER IN HIS STOMACHE AND THROAT THAT WAS THE FIRST TIME I EVER HEARD HE HAD CANCER SHE SAID WE WERE NOT TO GO TO ER OR ANY MORE APPOINTMENTS WITH PRIMARY CARE SHE SAID IF WE WENT TO ER THEY WOULD JUST INCUBATE HIM I ASKED HER TO GET MEDICAL RECORDS STATING WHERE WHEN GE GOT DIAGNOSED AS A CANCER PATIENT WELL SHE COULDN'T PROVIDE THAT INFO BECAUSE HE NEVER BEEN DIAGNOSED SHE INSISTED WE START HIM ON METHADONE MORPHINE AND LORAZAPAM MIND HE HE WAS WALKING TALKING VERY ACTIVE NOT EVEN CLOSE TO BE DYING 5 DAYS AFTER GIVING HIM THE MEDICATION HE PASSED AWAY.THEN WE WERE CARING FOR HIM AT HOME NO ONE EVER SHOWED US HOW TO CARE FOR HIM AFTER 2 DAYS OF BEING MEDICATED HE WAS LITERALLY UNCONSCIOUS WE HAD TO CHANGE HIS DIAPERS HAD TO WATCH HIM SLOWLY DIE,HE WENT FROM BEING ALERT AND ACTIVE TO DEATH IN 4 DAYS HOWS THAT POSSIBLE IF HE WASNT TERMINALLY ILL BECAUSE OF ALL THE MEDICATION THAT WAS GIVEN TO HIM HOW DID THEY MISTAKE PALLIATIVE CARE AND HOSPICE CARE THERE TOTALLY OPPISITE

Es muy desorganizado mucho problema en la entrega de mdicina la farmacia es una farmacia fantasma no existe. Y la personas son irresponsable.

Where do I begin? My mother was discharged to hospice at the pressuring of the medical facility in Atlanta. We live in Houston. My mom suffers from endometrial cancer and up until she turned 65... her medical care and health wasn't a concern, for lack of a better word. It subsided shortly after her birthday. We went back and forth to the facility for months before my mom was admitted. 2 +weeks after admission and unanswered questions, my mom was told there was nothing the facility could do. We were given options of home health , rehab and hospice; but when we didn't select what the planner thought was appropriate for us, we were discouraged citing they wouldn't provide the care my mom needed. She told us this one rehab facility wouldn't accept my mother and she found another facility that would- Compassionate Care. She later admitted it was hospice. Hospice was pressed on us. I argued with the discharge planner about it. When they decided to all come in and meet with my mom and I, we were given this idea that my mom would have nurses around the clock, medical staff and rehabilitation. She would get the nutrition and the attention she was going to needed. I kept saying Hospice does not provide this. My paternal grandmother was sent on hospice and all they did was *** her up until she died. After having a myriad of discharge problems , we were finally sent home. Upon arrival via air ambulance then road ambulance, we waited at home. No bed or equipment set up. We discussed in detail with the discharge planner the things my mom would need at home. After some time had passed, we were finally able to set my mom up. No supplies, no pluerx drainage kit. Nothing. I went out and bought all the things my mother needed to keep her wounds from surgery cleaned. After spending time with the discharge nurse and subsequently her assigned nurse, a list of supplies were created and would arrive shortly. The equipment came, but supplies were limited. I called inquiring about the pleurx drain kit... and was told by a compassionate care person on the phone that my mom would have to be evaluated to see if she needed that. Both the admitting nurse and attending nurse had done that already. I called again and got the same response. We ran out of the at home kits on a Wed. On Friday I called because my mother had went crazy with pain when I came home from a doctor's appointment. By this time I had called the company providing the kits and ordered them myself. I was instructed by a representative to take my mom to the hospital. At this time I called hospice to let them know my mother's going to the hospital. I was instructed not to go and they would be bringing the kits. It was two at the office. The nurse Quinton/Quintell (he was manning the phones) then proceeded to tell me to give my mom the Dulidad, and three doses of morphine within the same hour. I was then told to give her Lanzopran. Basically he wanted me to kill her by overdose. He kept saying, " I think she will benefit from this". Yeah right. I called the ambulance and was told several times to not go. I'm not going to even begin on the arguments I had to have to get her to the hospital with EMT and the subsequent fight for her in the hospital. I will say, before you select hospice at the direction of the medical team, explore other options. If hospice is indeed the next level of care, choose anyone but Compassionate Care. The nurses aid, Mary is wonderful. I only saw her nurse once and then the social worker. Other than that... that's where it stops.

Never would I recommend this company! For starters the aides were very unprofessional. One in particular would come in low cut jeans and a scrub top, face piercings, giant hoop earrings and a face of make up as if she was going at on the town. Constantly on her cell phone texting or talking and not doing her job. Most of the time late. As for the nurses- never on time , very inconsistent. As far as the coordinator- where to begin. I guess her job was taking care of everything- she took such good care by having an affair with my brother in law while his mother was dying. He left my sister for her. Horrible experience- understatement!!! This was in Brooklyn.

Being involved with Compassionate Care Hospice has been the worst experience in my family's life. I would need 10 pages to list the atrocities we've suffered at their hands. If you have a loved one who needs hospice you will be doing them a great injustice by letting anyone from Compassionate Care near them. We had to fire them and find a new hospice due to all of the rules they made up to suit themselves, they do not care about your loved one in any way, additionally, they are rude and condescending. I could write a thousand more things but what good would it do? Trust and believe you will regret getting involved with them. They think they are above reproach but I would never want to be in their shoes on final judgement day. They will have a lot of answering to do. STAY AWAY AT ALL COST!!!!!!!!!